Information and Assistance Services

We’re Here to Help

Consumer Direct Care Network Colorado (CDCO) provides quality Information and Assistance (I&A) services to Consumer Directed Attendant Support Services (CDASS) and In-Home Support Services (IHSS) members and authorized representatives (AR). Through I&A services, you can access up-to-date information, useful resources, and answers to your questions about home and community-based services (HCBS). These services are designed to help you understand available programs and make the most of the opportunities for self-directed in-home care.

I&A services are available on a voluntary basis for CDASS and IHSS members and ARs. They are offered in both English and Spanish.

Enroll in I&A

Interested in I&A services? Click the button below to complete our online referral form. After completing the form a CDCO staff member will contact you about next steps.

Complete the I&A Referral Form

I&A Service Topics

  • Health First Colorado, long-term services and supports (LTSS), and HCBS overview.
  • How to maintain your Health First Colorado case.
  • Available LTSS benefits and how to apply.
  • How to work with a case manager.
  • Benefit reassessment guidance.
  • Develop skills to succeed in the Consumer Direction program.
  • Grow as a self-advocate.
  • Assess your fit for CDASS or IHSS.
  • Available support resources.
  • Support resources in your community.
  • How to inquire about resources and get help.
  • How to address a complaint with Colorado Department of Labor and Employment.
  • Needs assessment.
  • Quality service overview.
  • How to improve service quality.
  • When and how to make service complaint.
  • Complaint reporting and monitoring assistance.
  • CDASS and IHSS member services and care guidance.
  • FMS enrollment support.
  • FMS transition support.
  • Emergency plan development.
  • Attendant backup plan development.
  • Overview of Attendant safety plan for CDASS background check exception process.
  • Review and monitor Individual Allocation.
  • Identify and address spending and utilization issues or adjustments.
  • Develop recruitment strategies.
  • Support creating and posting ads for attendants.
  • Attendant interview support.
  • Wage setting guidance.
  • Schedule setting guidance.
  • Attendant termination support.
  • Mediation for service authorization conflicts.
  • Mediation for service delivery conflicts.